Hello Ana, We are sorry that we gave you a bad purchase experience. We also checked the reserved samples of your order and found that the quality itself was not a problem. Since we purchased some new brushes last time, the product reacted chemically with the brushes and solidified, We are very sorry that this happened. And We have actively handled this issue and refunded you as soon as possible, but it takes some time for the platform to refund. we hope you can kindly understand and wait patiently,dear . You should receive the refund within two days.